Terms and Conditions

Freebra is operated by Brand Mrkt AB, 556682-3943, BOX 6089, 102 32 Stockholm, SWEDEN.

Ordering

In order to shop on Freebra you must be over 18 years old.

You are responsible for providing the correct address for delivery of the products. If the address you have provided cannot be confirmed, Freebra reserves the right to stop the delivery and cancel the order.

When you have completed your purchase, you will receive an order confirmation at the e-mail address you have indicated. We ask that you carefully look at the order confirmation and verify that it is correct. If something is not correct or you have not received an order confirmation, please contact Customer Service immediately via [email protected]

Prices

The price of each item shown includes VAT, taxes and duties that are applicable according to law from time to time. At checkout you can see the total sum of your order, including VAT, taxes and shipping costs. Unless otherwise stated prior checkout, you will not be charged any other fees, taxes or duties upon delivery.

Right of cancellation

If contrary to expectations Freebra cannot deliver the goods, you will be contacted immediately and any amount reserved or paid will be returned to you.

Freebra offers a 30 days return policy but we are according to law obliged to offer a 14-day cancellation right pursuant to the Swedish Distance and Doorstep Sales Act. The return is free of charge if you use the enclosed return shipping label and return form. Please note that all products must not be used and all packaging must be unbroken. If you want to exercise your Right of cancellation please contact us at [email protected] or +46 8 767 59 09.

Please note that it may take up to 10 working days for us to register and accept a return and up to 20 working days to complete the refund to you.

The right of cancellation shall not apply to opened packages and used products, due to hygienic reasons.

Delivery

The minimum order amount for a free shipping purchase on Freebra is:

Europe / EUR 29
Global / USD 75
UK / GBP 25
Norway / NOK 329
Denmark / DKK 249
Sweden / SEK 299

Shipping cost if minimum order value is not reached is:

Europe / EUR 5
UK / GBP 4
Denmark / DKK 39
Norway / NOK 59
Sweden / SEK 49
Global / USD 15

We normally ship the order the same day or the following working day after receipt of the order. Transit time is normally 1-4 days depending on destination of delivery.

Payment

We accept payment via Stripe with Mastercard, VISA, American Express and Paypal. All prices on our site include local VAT, taxes and duty to your delivery destination. In other words, at checkout you will see you total landed cost and there will be no additional charges at delivery. Your payment is processed by external processor Stripe, and it is only them who handle your credit card number or debit card number. This information is not shared with Freebra.

Unclaimed packages

If you have not picked up your package 14 days after delivery it will be returned to us. In this case we will deduct actual handling and postage fees before reimbursing the paid product(s).

Returns

You may return your products within 30 days after receipt of delivery. The return is free of charge if you use the enclosed return shipping label and return form. Please note that all products must be unused and all packaging must be unbroken.

Please note that it may take up to 10 working days for us to register and accept a return and up to 20 working days to complete the refund to you.

Refunds

In those cases you are entitled to a refund, you will always receive the refund in the same way as you made the payment, for example, via your credit or payment card.

Claims

If the product is defective, you are entitled to lodge a claim provided that it is done within a reasonable time. It is therefore important that you lodge your claim about the product as soon as you become aware of the defect.

Contact Customer Service at [email protected] and enclose the following information:

• Receipt/order confirmation on your purchase.
• Short description of the defect.
• Pictures which clearly show the defect. It is important that at least one picture shows the entire product.

If Freebra decides that you need to send the product back, you will receive a prepaid return shipping label together with instructions on how to return the product. If it turns out that your claim is not justified, you are responsible for paying for the return shipping and any shipping back to you.

We will handle your matter within 10 working days from when we receive either your claim or the defective product.

If we accept your claim, we will pay you within 10 working days.

Complaints

If you have a complaint, we ask that you lodge it at [email protected]

As a consumer in the EU, you are entitled to make a complaint in your own language through the ODR platform. http://ec.europa.eu/odr

Applicable law

Purchases of products on Freebra are subject to Swedish law. All disputes shall be decided in a Swedish court.

Change of Terms & Conditions

The Terms & Conditions may change in the future without further notice. However, Freebra doesn’t have the right to change Terms & Conditions on already delivered orders.